Help & FAQs for Accommodation Hosts
Welcome, property owners! We at Ceylongetaway.com are dedicated to showcasing the best of Sri Lankan hospitality and connecting you with travelers from around the world. This FAQ is designed to answer your questions about listing your home, managing bookings, and maximizing your potential on our platform.
Partnering with Ceylongetaway.com & Registration
Ceylongetaway.com welcomes a diverse range of Sri Lankan accommodations, including:
- Holiday Homes: Private houses, bungalows, and villas (from cozy escapes to luxury estates).
- Apartments: Rented flats or serviced apartments.
- Home Stays: Authentic experiences where guests stay in a room within your family home.
- Guesthouses: Smaller, privately run accommodations often offering personalized service.
- Boutique Hotels: Unique, stylish hotels with a distinct character.
- We aim to list all types of genuine Sri Lankan accommodations, even those that might not fit the criteria of larger international platforms.
To ensure quality and compliance, your property should meet the following:
- Legal Ownership/Right to Operate: You must be the rightful owner or have legal authorization to rent out the property.
- SLTDA Registration/Licensing: It is highly recommended, and often legally required in Sri Lanka, that your property is registered and licensed with the Sri Lanka Tourism Development Authority (SLTDA). We can guide you on this process.
- Safety and Security: The property must adhere to basic safety standards (e.g., working smoke detectors, secure locks, fire extinguishers if applicable).
- Cleanliness and Maintenance: The property should be well-maintained and kept to high standards of hygiene.
- Accurate Representation: All information and photos provided must accurately reflect the property.
Our registration process is designed to be seamless:
- During the initial launch period ,visit our dedicated registration portal: https://register.ceylongetaway.com
- Then ,Ceylongetaway team will contact you and complete your hotel registration in https://Ceylongetaway.com
- Our dedicated staff will then assist you in building a comprehensive listing page, ensuring all essential information is captured.
- Once you approve the preliminary listing, we will publish it on ceylongetaway.com.
No, there are no upfront costs to register or list your property with Ceylongetaway.com. We operate on flexible, commission-based models, meaning we only earn when customer book the accomadtion trough our booking process. This translates to lower commission fees compared to many large international booking sites.
While our staff will guide you, common documents and information typically include:
- Your SLTDA registration/license number (if obtained).
- High-quality photos of your property (interior, exterior, amenities).
- Professional video tours that capture every detail of your accommodation.
- Detailed list of amenities and facilities.
- Bedroom configurations and capacity.
- Contact person details for guests and emergencies.
Our quick registration process, supported by our dedicated staff, aims to get your listing live as efficiently as possible. The exact timeframe depends on how quickly we receive all necessary information and your approval of the listing details.
Managing Your Listing & Optimizing Bookings
Once registered, you will gain access to the Ceylongetaway.com admin portal. This portal allows you to easily maintain and update your pricing information and availability in real-time, optimizing your booking potential.
To maximize your bookings, we recommend:
- High-Quality Photos: Showcase your property with professional, well-lit images of all rooms, amenities, and unique features.
- Detailed Descriptions: Provide engaging descriptions of your property, its unique charm, and what makes it special. Highlight nearby attractions, dining options, and local experiences.
- Accurate Amenities List: Clearly list all available amenities (e.g., Wi-Fi, air conditioning, pool, kitchen, hot water, parking).
- Competitive Pricing: Research similar properties in your area to set attractive and competitive rates.
- Promote Local Experiences: Emphasize the unique Sri Lankan experiences guests can have from your location.
You can set one room price per listing in our admin portal. For more flexibility, reach out to our team and we’ll help you configure varying rates for weekdays, weekends, and specific seasons or events, ultimately boosting your revenue potential.
You can easily update your availability calendar in the Ceylongetaway.com admin portal to block out dates when your property is unavailable for bookings.
Bookings, Guest Communication & Support
You will receive instant notifications via email and/or through your Ceylongetaway.com admin portal whenever a new booking is made for your property.
Our platform facilitates direct communication between you and your guests, allowing you to answer their questions, provide check-in instructions, and build rapport before their arrival.
Cancellation policies are typically set by you or in agreement with Ceylongetaway.com. The terms for refunds (if any) will be clearly outlined in the booking confirmation. We aim for transparency in all cancellation procedures.
Guests can leave reviews after their stay. We encourage you to respond to all reviews, positive or negative, as this demonstrates your commitment to guest satisfaction and can enhance your property’s reputation.
We are a Sri Lankan-owned platform, meaning we offer direct support and have a deep understanding of local needs and challenges. You can reach out to our dedicated team for assistance with your listing, bookings, or any other queries you may have. We are committed to personalised support.
Payments & Financials
Our payment processing system ensures secure and timely payouts. Specific payout methods and schedules will be discussed and agreed upon during your registration process.
As a local platform, we offer competitive and often lower commission structures compared to large international sites. The exact commission percentage will be clearly outlined in your partnership agreement. There are no upfront costs, and we only earn when you receive a booking.
We will provide guidance on tax obligations related to your bookings in Sri Lanka. It is generally the property owner’s responsibility to comply with local tax regulations.
Ceylongetaway.com maintains your complete booking history and financial statements, so you can easily track your property’s performance.
Marketing & Visibility
By listing with us, you benefit from:
- Increased Visibility: Connect with a targeted audience actively searching for Sri Lankan accommodations and experiences.
- Focused Marketing: We are exclusively dedicated to Sri Lankan holiday destinations, allowing us to implement focused marketing efforts to promote the island and drive relevant traffic to your listing.
- Promotion of Local Gems: We actively promote lesser-known areas and unique experiences within Sri Lanka that might be overlooked on larger global platforms, benefiting properties outside the main tourist hotspots.
We regularly run marketing campaigns and create travel guides. High-quality, well-reviewed properties may be featured in our promotional efforts to boost their visibility.
We encourage property owners to enhance their listings with relevant links where possible to provide a more complete picture for potential guests.